Certainly! "CX Portal" typically refers to a Customer Experience Portal. A Customer Experience Portal is a digital platform that allows businesses to interact with their customers, providing a centralized hub for various customer-related activities. This portal often includes features such as: Customer Support: Access to FAQs, knowledge base, and customer support services. Account Management: Tools for customers to manage their accounts, update information, and view transaction history. Communication: Channels for two-way communication, such as messaging or chat, enabling customers to reach out to businesses and receive timely responses. Feedback and Surveys: Mechanisms for collecting customer feedback and conducting surveys to understand customer satisfaction and areas for improvement. Personalization: Customized content and recommendations based on customer preferences and behavior. Order Tracking: If applicable, a feature for customers to track the status of their orders in real-time. Self-Service: Resources and tools that empower customers to resolve issues or find information on their own, reducing the need for direct support. The goal of a CX Portal is to enhance the overall customer experience, making it more convenient and efficient for customers to interact with a business while also providing businesses with valuable insights into customer behavior and preferences. If you have specific questions or if there's a particular aspect of CX Portal you'd like more information about, feel free to ask! https://www.qsys-ea.com/cx-portal/