Smart Call Routing Intelligent call routing allows businesses to handle customer calls more efficiently by automatically connecting callers to the most suitable agent. Telappliant delivers intelligent call routing solutions that use real-time data, agent skills, and call context to reduce wait times and improve first-call resolution. By eliminating unnecessary transfers and delays, businesses can enhance customer satisfaction while optimising agent productivity. Telappliant’s intelligent call routing technology is ideal for organisations looking to scale operations and deliver consistent, high-quality customer experiences. https://telappliant.com/products/communications/smart-call-routing/